運送政策
Thank you for shopping with XCUTIE! We’re committed to getting your order to you as smoothly as possible. Please see the details below:
Processing Time
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Standard products: Processed within 3-5 business days.
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Personalized items: Please allow an additional 5–10 business days for customization before shipment.
Estimated Delivery Time
| Region | Delivery Time |
|---|---|
| Domestic (Hong Kong) | 1–3 business days |
| Asia-Pacific | 5–10 business days |
| US / Canada | 10–15 business days |
| Europe | 10–15 business days |
| Other Regions |
10–20 business days |
Note: Actual delivery time may vary due to customs or local courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your destination and order size. Free local shipping will be offered for purchase of HKD 300 or above.
International Orders
Customs duties and import taxes may apply and are the responsibility of the buyer. XCUTIE is not liable for delays caused by customs clearance.
Address Accuracy
Please double-check your shipping information before submitting your order. If a package is returned due to incorrect address, re-shipping fees may apply.
Need Help?
Email us at cs@xcutie.com — we’re happy to help!
Customer service hours: Mon–Fri (except holidays), 9:00 AM – 6:00 PM (GMT +8)